Support

Troubleshooting

The context menu (right click menu) isn’t working

Visit the configuration page where you add/edit your messages, and click the “Enable Permissions” button.

If you do not see the “Enable Permissions” button, please ensure you are on version 1.1.13 or higher.

FAQ

Why do I see a button asking me to enable permissions?

The permissions are required in order to enable the context menu (right click menu) feature. Read about all of the Canned Replies features.

This changed was introduced in version 1.1.13 in an effort to better align with best practices of the Chrome Web Store, allowing users to get some of the features of Canned Replies if they are not comfortable giving a browser extension full access.

Before 1.1.13: All hosts data was asked upon installation, requiring all users of Canned Replies to give this permission in order to use the extension. If you had it installed, you granted this permission.

After 1.1.13: All hosts data is optional, allowing users to use some of the features of Canned Replies. You can use some of the features of Canned Replies without granting this permission.

If you already had Canned Replies installed, Chrome has reset your permissions and requires that you enable them explicitly, even though you had already given this permission on install. This is a limitation of the Chrome API’s.

Is there an iOS app?

An iOS app is currently under development. Read about the other upcoming features.

This feature is not yet available but is currently under development. Read about the other upcoming features.

How do I re-order my messages?

This feature is not yet available but is currently under development. Read about the other upcoming features.

Download

Download the Chrome extension for your browser, or the Android app!